Shipping policy

ROTLENS Shipping Policy

Thank you for choosing ROTLENS. We are dedicated to delivering our innovative light-control eyewear to customers worldwide as quickly and efficiently as possible.

1. Shipping Locations

We ship globally, with a primary focus on the United States, Canada, Europe, and Australia. If your country is not available at checkout, please contact our support team.

2. Processing Times

• All orders are processed within 1-3 business days.

• You will receive a notification email with a tracking number once your order has shipped.

• Orders are not processed or shipped on weekends or public holidays.

3. Estimated Shipping Times

Because we work directly with our manufacturing partners to bring you the best technology at a competitive price, shipping times vary by destination:

• United States: 5-10 business days.

• Europe & UK: 5-10 business days.

• Rest of the World: 5-10 business days.

Note: These are estimates. Factors such as customs clearance, local postal delays, or extreme weather may occasionally impact delivery times.

4. Shipping Costs

• Free Shipping: We offer FREE Worldwide Shipping on all orders.

5. Tracking Your Order

Once your order is shipped, you will receive a Tracking Number via email. You can track your package directly on our website through our "Track Order" page or via global tracking platforms like 17Track.

6. Customs, Duties, and Taxes

ROTLENS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address is entered correctly. We are not responsible for packages that are delivered to the wrong address provided by the buyer. If the package is returned to us due to an incorrect address, we may charge a re-shipping fee.